Refund policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

You are not required to state a reason for withdrawing. If you choose to tell us your reason, this will help us identify any potential issues and, where appropriate, take corrective action.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and designated by you, receive the goods. If you have ordered several goods as part of a single order and they are delivered separately, the period begins on the day you receive the last item.

To exercise your right of withdrawal, you must inform us:

BLOXS GmbH
Tölzer Straße 37
82031 Grünwald
Germany
Email: kontaktⓐfamolino.com
Phone: 089 244 182 183

of your decision to withdraw from this contract by means of an unequivocal statement, for example, a letter sent by post or an email. You may use the model withdrawal form below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs, without undue delay and no later than fourteen days from the day on which we received notice of your withdrawal from this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless we have expressly agreed otherwise with you.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are liable for any diminished value of the goods only if that loss in value results from handling the goods in a way that was not necessary to establish their nature, characteristics and functioning.

Exclusion of the Right of Withdrawal for Personalised Cards

The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and are made on the basis of an individual choice or decision by the consumer, or are clearly tailored to the consumer’s personal needs.

For famolino, this exclusion may apply in particular to an NFC card made using individual names, labels, subtitles, photos, telephone numbers, URLs, or WhatsApp, SMS or FaceTime details provided by the customer. Whether the exclusion applies must be assessed for the specific product variant and order.

A statutory exclusion of the right of withdrawal does not affect your statutory rights in respect of defective goods.

Model Withdrawal Form

If you wish to withdraw from the contract, please complete this form and return it to:

BLOXS GmbH
Tölzer Straße 37
82031 Grünwald
Germany
Email: kontaktⓐfamolino.com

I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods:

Ordered on: ______________________________________

Received on: _____________________________________

Order number: ____________________________________

Name of consumer(s): ______________________________

Address of consumer(s):

Date: ____________________________________________

Signature of consumer(s), only if this form is submitted on paper: